Delete Your Account and Data

You can ask us to delete your player account and personal data from any Vortex Studios game at any time. You don't have to reinstall the game first.

How to request deletion

1. Send an email to info@vortexstudios.nl with the subject "Delete my data".
2. Tell us the name of the game and your player name or player ID. You can usually find these in the game's Settings or Profile screen. If you signed in with Google, Apple or Facebook, also tell us which one you used.
3. We may reply to confirm that the request comes from you.
4. We will delete your data within 30 days and email you when it is done.

If the game has a "Delete account" button in its Settings, you can also use that.

What we delete

• your player profile, player name and character,
• game progress, scores, leaderboard entries and virtual items,
• photos and AI-generated images (AI Selfie Puzzle),
• data linked to your player ID in our Firebase and game services.

What we may keep

• purchase records that Dutch tax law requires us to keep (usually 7 years);
• anonymous, aggregated statistics that can no longer identify you;
• data our partners hold under their own policies. For example, you can delete your Google Advertising ID on your device, and manage Google data at myaccount.google.com.